Refund & Cancellation Policy
Trial, billing, cancellation and refund information for WireMate users.
3-day free trial
WireMate may offer a 3-day free trial. During the trial, users can try the simulator before the monthly subscription begins.
Monthly subscription
After the trial, the subscription is $5.99 AUD/month unless cancelled before the trial ends.
How to cancel
Users can cancel from the Account page using Manage Subscription. The billing portal handles payment methods, invoices and the cancellation process.
Access after cancellation
Cancelling usually keeps simulator access until the end of the current paid billing period. After the access period ends, simulator access is locked.
One free trial
There is no second free trial after cancellation. Returning users who have already used a trial may need to subscribe without a new free trial.
Refund requests
Refund requests can be sent to support@wiremate.com.au. Requests may be reviewed for billing errors, access problems or other reasonable circumstances.
Australian Consumer Law
Nothing in this policy limits rights that users may have under Australian Consumer Law or other applicable consumer protection laws.